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Privacy Policy

Shoots Exterior Solutions
Effective Date: April 23rd, 2026


1. Introduction

Shoots Exterior Solutions, also referred to as “Shoots Exteriors,” “Shoots,” “we,” “us,” or “our,” is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request a quote, schedule a service, communicate with us, or receive services from Shoots Exterior Solutions.

By using our website or services, you agree to the terms of this Privacy Policy.


2. Information We Collect

We collect only the information reasonably necessary to provide our services, communicate with customers, and operate our business.

This may include:

  • Full name

  • Phone number

  • Email address

  • Service address or property location

  • Billing address, if different from the service address

  • Service history and preferences

  • Photos or videos of completed work or service areas

  • Quote details, invoices, and payment status

  • Communication history through phone, text, email, website forms, or other platforms

We do not directly collect or store full credit card numbers. Payments are processed through secure third party payment processors.


3. How We Collect Information

We may collect information when you:

  • Fill out a contact form or quote request form on our website

  • Call, text, or email Shoots Exterior Solutions

  • Schedule or confirm a service appointment

  • Approve an estimate or invoice

  • Communicate with our team through business software, CRM tools, or scheduling platforms

  • Interact with our ads, social media pages, or online listings

  • Leave a review or provide feedback

  • Use our website

Some information may also be collected automatically through website tools such as cookies, analytics, tracking pixels, or similar technologies.


4. How We Use Your Information

We use the information we collect to:

  • Provide quotes and estimates

  • Schedule and perform services at your property

  • Send appointment confirmations, reminders, and updates

  • Communicate by phone, email, or SMS text message

  • Send invoices, receipts, and payment reminders

  • Respond to questions, concerns, or customer support requests

  • Follow up after service completion

  • Send review requests

  • Send seasonal reminders, promotions, or special offers

  • Improve our website, advertising, operations, and customer experience

  • Maintain business records and comply with legal obligations

We do not sell your personal information to third parties.


5. SMS and Text Messaging

By providing your phone number, you consent to receive SMS text messages from Shoots Exterior Solutions related to estimates, scheduling, appointment reminders, service updates, invoices, follow ups, review requests, and occasional promotional offers.

Message and data rates may apply. Message frequency may vary.

You may opt out of promotional text messages at any time by replying STOP. For help, reply HELP or contact us directly.

We do not share mobile contact information, text message opt in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers who help us operate our business, such as scheduling platforms, CRM systems, customer communication tools, or payment processors. These providers are only permitted to use the information as needed to support our services and business operations.


6. Email Communications

By providing your email address, you consent to receive emails from Shoots Exterior Solutions related to estimates, scheduling, invoices, service updates, follow ups, review requests, and occasional promotional offers.

You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly. You may still receive necessary service related emails regarding active estimates, appointments, invoices, or customer service matters.


7. Website Cookies and Tracking Technologies

Our website may use cookies, analytics tools, advertising pixels, and similar technologies to help us understand how visitors use our website, improve our marketing, and provide a better online experience.

These tools may collect information such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

  • Referral source

  • Interactions with forms, ads, or website content

We may use third party tools such as Google Analytics, Google Ads, Meta/Facebook Ads, Wix, or similar platforms to measure website traffic and advertising performance.

You can usually adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.


8. Photos and Media

Shoots Exterior Solutions may take photos or videos of work areas, service progress, completed work, or property exteriors for internal records, quality control, training, marketing, and promotional purposes.

We will not intentionally disclose personal identifying information, private details, addresses, or sensitive information without permission.

If you do not want photos or videos of your property used for marketing purposes, please notify us in writing before service begins.


9. Sharing of Information

We do not sell, trade, or rent your personal information.

We may share your information only in limited circumstances, including:

  • With service providers who help us operate our business, such as scheduling software, CRM platforms, payment processors, website hosting providers, advertising platforms, or communication tools

  • With employees, contractors, or team members who need the information to provide services

  • When required by law, regulation, subpoena, court order, or valid legal process

  • To protect the rights, safety, property, or legal interests of Shoots Exterior Solutions, our customers, our team, or others

  • In connection with a business transfer, merger, sale, restructuring, or acquisition

Any third party service providers we use are only permitted to access information needed to perform their business function.


10. Payment Information

Shoots Exterior Solutions may use secure third party payment processors to accept payments.

We do not directly store full credit card numbers or sensitive payment card information. Payment processors may collect and process payment details according to their own privacy policies and security standards.


11. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, collect payment, and improve our operations.

You may request deletion of your personal information by contacting us. Certain information may need to be retained for legal, tax, accounting, insurance, fraud prevention, or legitimate business purposes.


12. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of internet transmission, electronic storage, or digital communication is completely secure. We cannot guarantee absolute security.


13. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications

  • Ask questions about how your information is collected, used, or shared

To exercise these rights, please contact us using the information listed below.


14. Children’s Privacy

Our website and services are intended for adults and property owners or authorized representatives.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.


15. Third Party Links

Our website, emails, or messages may contain links to third party websites, platforms, payment processors, review sites, or social media pages.

Shoots Exterior Solutions is not responsible for the privacy practices, content, or security of third party websites. We encourage you to review the privacy policies of any third party sites you visit.


16. Governing Law

This Privacy Policy is governed by the laws of the State of Michigan and applicable United States privacy laws.


17. Updates to This Policy

Shoots Exterior Solutions may update this Privacy Policy from time to time.

Any updates will be posted on our website with a revised effective date. Continued use of our website or services after updates are posted constitutes acceptance of the revised Privacy Policy.


18. Contact Us

Shoots Exterior Solutions
Service Area: Grand Rapids, Michigan and surrounding areas
Website: shootsexteriors.com
Phone: (616) 877 - 9274
State of Business: Michigan, United States


19. Legal Disclaimer

This Privacy Policy is provided for general informational and business use only. It does not constitute legal advice. Shoots Exterior Solutions recommends consulting a licensed Michigan attorney to ensure full compliance with applicable state, local, and federal privacy laws.